We sincerely hope you'll be happy with your purchase from Earthing Oz but if for any reason the product does not meet your expectations, we will happily offer you an exchange or a refund on the product purchase price.
If you do wish to return a product to us, please give us a call on 1300 832 326 or email us at firstname.lastname@example.org.
- To return a product to us you must be able to provide a copy of the original purchase invoice. This will usually have been emailed to you at the time of ordering.
- All products must be returned to us undamaged and in good working order.
- All products must be returned to us in their original, undamaged packaging.
- All products must be returned with all accessories, cables and books.
- Shipping costs to return the product to us, and to exchange for another product, are entirely the responsibility of the purchaser, unless the item is faulty.
- We will only refund the price of the product that is being returned and will not refund the original shipping cost.
- We will issue your credit refund or exchange after the product has been received and inspected by Earthing Oz.
Goods that are deemed faulty on opening must be reported to our office within 7 days of invoice receipt. We ask that you initally cover the cost of return postage to us, and once we have inspected the item we will reimburse you.
For all faulty goods we either offer you a full refund or we cover the cost of sending a replacement product back to you.
We pride ourselves on selling long-lasting, quality goods from reputable manufauctures. Please click here for information on our product warranties.
Earthing Product Guarantee
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