We sincerely hope you will be happy with your purchase from Earthing Oz. However if for any reason the product does not meet your expectations and you wish to return the item to us, we have an easy and fair returns policy.
Please see below for which best describes your reason for wishing to return your item to Earthing Oz.
Faulty Item Returns
All items will leave Earthing Oz in brand new, mint condition (unless otherwise advised prior to sale e.g.: ex-demo stock). We ask that you inspect your items upon delivery and if any goods received are deemed to be faulty or damaged upon arrival, you may be entitled to apply for a Faulty Item Return.
Find out more and apply for a Faulty Item Return.
Warranty Claim Returns
All items in the Earthing Oz range come with a manufacturer warranty which differs according to the product and supplier. It is a condition of all warranties that the product has been used and cared for in accordance with the manufacturer’s instructions, which are provided on the product page of the Earthing Oz website and with your item at the time of purchase.
If the item has not been used or cared for properly, your warranty will be void and your claim will not be accepted. Before making a warranty claim on your purchase, please review the warranty period, and conditions for the product, by visiting the individual product page.
Find out more and apply for a Warranty Claim Return.
Order Mistake Returns
We totally understand that everyone makes mistakes and sometimes you accidentally order the wrong item. It might be the wrong size cover for your phone, a pair of Earth Runners that turn out to be too small or the incorrect size EMF protection hoodie.
Find out more and apply for an Order Mistake Return.
If, in the very unusual circumstance that we accidentally send you the wrong item (we, too, are only human and occasionally make mistakes!), please contact us straight away and we will rectify the problem in as quick and fuss-free a manner as possible, with no extra cost or inconvenience to you.
Change of Mind Returns
We encourage you to do your research and read all the product information available on our website before making your purchase. If you have any questions about the product before completing your purchase, please feel free to email or call us to speak one of our friendly team.
We accept Change of Mind Returns within 30 days of purchase in certain circumstances, but the following conditions must be met. All Change of Mind Returns are subject to a 20% restocking fee, so 20% will be deducted from any refund amount paid.
- The product must be unused or show no sign of use whatsoever
- The product must not be damaged, scratched or marked in any way
- The product must be in its original, undamaged packaging with all accessories and instructions
- We do not accept change of mind returns on our range of EMF Meters
If your return meets all of the above conditions and you wish to apply for a Change of Mind return, please click here.
Product Guarantee Returns
We offer a very generous guarantee on both our Earthing range of products and our Blushield range of products so that customers have ample time to use the products, experience the benefits and be sure that the products are right for them.
Please click on the links below for more details and conditions of the guarantee and what to do if you decide to return your item to us.
If you are unsure about your return, please contact our friendly team on 1300 832 326 or by email at firstname.lastname@example.org so we can provide further advice and support.