Contact Us

Have a question? Answers to our most frequently asked questions can be found below. 

General Information and FAQs 

All information about our products and services can be found on our website. Please consult individual product pages for product queries. There are additional tabs on each product page including instructions, specifications and warranty. There are also many information pages and blog pieces about earthing, EMF, blue light and red light to help answer your questions. If you can't find the answer, please get in touch us at

Placing an order

All of our products can be purchased at our online store. If you have any difficulty with your online order please email us at or call us on 1300 832 326.

Returns information 

Need to return or exchange a product? Please find all information plus terms and conditions of our returns policy here

Track the delivery of your order

Please visit the Australia Post online tracking service. Simply enter the consignment tracking number we sent you by email upon dispatch of your order to view the progress of your delivery. Hint: if you can't find the email from us, please check your junk/spam folder. You can also log into your Earthing Oz account to view the progress of your order and your consignment tracking number. 

Email Us

For all other enquiries please contact us via email at One of our friendly customer service team members will respond as soon as possible. 

Call Us

To speak to one of our team, please call us on 1300 832 326. International customers can reach us on +612 9949 4398. Our phone line can be very busy. If we are on a call with another customer, please leave us a voicemail message with your name, contact number, order number (if applicable) and a brief description of your enquiry and we will call you back as soon as possible. 

Office Hours

The Earthing Oz office is open 9.30 - 4.00 (AEST Sydney time) Monday to Friday, excluding all NSW public holidays.

Visit Us

Earthing Oz is an e-commerce business only and we do not have a physical store to visit. Local customers are very welcome to place an order online and arrange to collect their purchases directly from us. Please select the Pick Up option at the checkout and we will email you as soon as your order is available to collect. Your order will be left in a safe place for your collection.

If you wish to visit our office to speak to us in person, this is strictly by advance appointment only, to ensure that a member of our team is available to meet with you. Appointments are available between the hours of 11.00am and 2.00pm, Monday - Friday, subject to availability. Please contact us at least a day ahead to book a time with us. 

Earthing Oz, 32 Bangaroo Street. North Balgowlah, NSW 2093

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