Shipping

Shipping Rates

Earthing Oz ships orders at a flat rate of AUD $9.95 Australia wide using standard E-parcel with Australia Post. Express post is also available and can be selected at the checkout, and is calculated based on weight and location.
Orders to New Zealand are shipped at a flat rate of AUD $15.50 regardless of quantity or weight using Australia Post 

International shipping rates are available for selection at the checkout, calculated based on region and weight. If you should select an incorrect shipping region, Earthing Oz reserves the right to send you a shipping invoice via Paypal, with the outstanding shipping amount.
International orders are Australian GST exempt and your GST-free price will display once you enter your shipping address in the check-out.

Dispatch

All orders are dispatched within 12-36 hours of payment, during normal business hours Monday to Friday from metro Sydney, except on public holidays. You will be emailed a tracking number so you know where your parcel is at all times. You can personalise your shipping instructions when placing the order online i.e authority to leave without signature. If you are not home to sign for your parcel a card should be left by the delivery driver for you to collect the parcel at your local post office.

Delivery Times

Within Australia: 2 – 3 business days to Eastern Capital Cities and major metropolitan areas. WA, NT, TAS and country regional areas may take 3-5 more business days.
International: 3 – 8* business days. Must be signed for, no authority to leave on international orders.

*Please Note: Plus any time Customs may hold the parcel. International shipment parcels are subject to possible opening and inspection of goods by Customs officials in the country of delivery. This may delay estimated delivery times.

International Orders

Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order. Contact your local customs office for details.

Earthing Oz is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

Missing Parcels

The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. If a shipment is returned to us as Un-Deliverable you may either receive a full refund for the products ordered minus the shipment costs, or we can reship the order after collecting an additional shipping fee.

Return & Refunds

We want you to be happy with your purchase so if for any reason you need to return items to us, it's a simple process. Please click here for details.